Terms of Service

1. Service and billing

FoundLocal provides a done-for-you Google review request, follow-up, baseline, monitoring, and response-support service for local businesses.

The FoundLocal Review Engine is offered at the active monthly price shown when you enroll. A continuously active customer keeps the accepted cohort rate. The service is month-to-month and renews until cancelled.

Standard messaging usage is billed separately. Cancel before the next billing date to stop the next renewal. Fees already paid are not prorated except where these terms or applicable law require a refund.

2. First qualified 30-day guarantee

FoundLocal records the public Google Business Profile review count as the baseline, with its source URL and timestamp, in the onboarding record.

The qualified 30-day clock starts only after that baseline is captured and either an approved completed-job trigger or an approved eligible past-customer audience is live. Success means at least one net-new public Google review above the recorded baseline during that window.

Missing or withdrawn access, missing consent, a client-disabled workflow, listing suspension, or an unavailable customer source pauses the clock. Deleted reviews are not counted as delivered reviews and may require a baseline review before eligibility is decided.

Request the first-month refund at support@foundlocal.io within 14 calendar days after the qualified window closes. Requests are reviewed, not automatic. If approved, the first paid subscription month is returned through the original payment method.

The guarantee does not promise a star rating, ranking, revenue, leads, message delivery, or a specific quantity of reviews.

3. Honest review policy

Every eligible genuine customer receives the same direct review path. FoundLocal does not request a specific rating, divert unfavorable feedback, create fake reviews, or use undisclosed incentives. Clients must not use FoundLocal for review gating.

4. Client responsibilities

You must provide accurate information and the rights, notices, and consent required to share customer data and contact recipients. You must honor opt-outs, maintain connected permissions, and remain responsible for lawful messaging and the services your business delivers.

5. Third-party services

Features may depend on payment, database, email, Google, phone, messaging, or business-system providers. Their availability, approval, pricing, and policies are outside FoundLocal's control and may change.

6. Changes and contact

We may update these terms with notice before material changes apply. Questions may be sent to support@foundlocal.io.

FoundLocal is operated by No Mow Worries LLC, Aurora, Colorado.